Creating an RMA from the Point of Sale

Store associates can start a product return directly in the Point of Sale without backend access. An RMA is created from an order line and is linked back to the POS order it came from, so the return can be tracked and audited against the original sale.

To create an RMA from an order line:

1. Open the Product/Ticket screen and select the order line to return

2. Choose Create RMA

3. Enter the return quantity. The quantity cannot exceed the quantity originally sold on that line

4. Enter the reason for the return

5. Submit the RMA