Store associates can now start a product return without leaving the till or needing access to the back office. From an order line on the Product or Ticket screen, choose the "Create RMA" action to begin a return for that item.
When creating the return, enter the quantity being returned and a reason. The quantity cannot be greater than the amount originally sold on that line, and a reason must be provided before the return can be submitted.
Once submitted, the return is recorded and linked back to the original POS order, so the full history of the sale and its return stays connected for tracking and review.